We are committed to providing the highest levels of service to our clients.
We regularly commission independent surveys to find out how well we are performing in the eyes of our clients.
We recently completed an online client survey to assess our performance in a number of key areas. The results are shown below.
The results show our performance exceeded client importance scores in 10 out of 11 categories.
Furthermore, 99% of our clients would recommend us to others.
We are proud of these results but we are always looking at ways to improve our services.
Comments from the recent survey included:
“Straight-forward and helpful”
“Friendly staff with a willingness to assist”
“Accessible staff, reasonable fees and rapid response to queries”
“Strong professional team that also have very good interpersonal skills”
“Great customer service, friendly and engaging work style, top tier technical and regulatory expertise, competitive prices, a trusted business and tax advisor.”