Client Care

We are committed to providing the highest levels of service to our clients and regularly commission independent surveys to find out how well we are performing in the eyes of our clients.

We recently completed an online client survey to assess our performance in a number of key areas and the results of this survey are shown below.

Graph showing results of a Rayner Essex client survey

The results were impressive with the firm’s performance typically outstripping importance scores, not only in core areas such as ‘technical expertise’, but also for our ‘friendly style of working’ and ‘access to key personnel’.

Comments from the recent survey included:

“Good technical skills. Very responsive. Easy to work with.”

“The Rayner Essex team are always on hand to answer any queries or advise as required. We have a really good working relationship.”

“Personal relationships, service, knowledge, client focused, efficient, get things done, reliable, dependable.”